Legal Ethics

Chicago Legal Ethics Lawyers Can Assist Lawyers In Responding to Legal Ethics Inquiries and Complaints

The Clinton Law Firm has substantial experience in defending lawyers from claims that they breached the Illinois Rules of Professional Conduct. Clinton Law lawyers have represented numerous attorneys who have received inquiries from the Attorney Registration Disciplinary Commission of the Supreme Court of the State of Illinois (“ARDC”). Illinois Supreme Court Rule 751(a) gives the ARDC the authority to investigate and file charges against any attorney who practices law in Illinois, including those not licensed in Illinois. The ARDC can also investigate the unauthorized practice of law. Rule 751(b)(2). See www.iardc.org for more information.

The ARDC receives thousands of letters from dissatisfied clients, the vast majority of whom do not believe that they received good quality representation from their lawyer. The client writes to the ARDC and explains the nature of his grievance. The ARDC then forwards that letter to the attorney and requests that the attorney file a response to the client’s letter. Most client letters are poorly written and confusing. The attorney’s job is to respond to the letter in timely fashion. Certain areas of practice will generate more ARDC letters than others. For example, a lawyer who handles family law matters will almost certainly receive one or two letters each year, usually in matters where the client was displeased with the outcome.

Ed Clinton, Jr. and the Clinton Law Firm have assisted lawyers in responding to ARDC grievances. Our goal in every matter is to write to the ARDC, respond to the grievance and politely convince the ARDC that they should close their file on this matter.

There are several basic guidelines that everyone should follow in any communication to the ARDC or to the client:

1. Tell the truth – your response should be factual and truthful.
2. Attach relevant documentation – if you have a document that supports your defense you should provide it to the ARDC. One key document is an engagement letter or retainer contract that sets the basic ground rules of the attorney-client relationship
3. If the client has prepared a narrative that is confusing or not in chronological order, you should respond and politely correct the factual errors of the client. Events happen in time. The ARDC will become confused if your response is not in chronological order.
4. Do not attack the client or former client. This means your response should be factual and should avoid all adjectives and adverbs. If you attack the client or show anger, the ARDC will worry that maybe there might be something to the grievance. If the client says you are a “scumbag” and a “fraud” you should “respectfully disagree.” Do not say anything bad about the client’s credibility even if the client is lying. Use the facts to show that the client’s view of events is in error. Again, if you made a mistake you should own up to it and explain what happened.
5. Make sure that your response is truthful. Remember that no one is perfect and that we all make mistakes. Most mistakes do not harm or prejudice the client. Indeed, owning up to a mistake makes you credible to the ARDC.
6. If you feel even the slightest bit of anger as you begin your response, call the Clinton Law Firm. We can help you respond to the grievance and we have an advantage in that we are more objective than you are. We know that clients are frustrating and difficult. If they were perfect people, they would not need lawyers. We understand this. We also understand that anger is dangerous to the lawyer because an angry lawyer can do something foolish in responding to a client, such as disclose a confidence or breach an ethical duty.

There are a number of ways to avoid having clients file grievances with the ARDC.

1. Have a well-written engagement letter that explains the terms of the relationship to the client including how the client will be charged and what Is expected of the client.
2. Keep the client informed – preferably in writing – about developments in his case. If something goes poorly, tell the client. If it goes well, tell the client. Call the client often, but write to confirm conversations.
3. Offer candid and cautious estimates and do not offer predictions. If you tell the client that she will win her case, you may live to regret that prediction.
4. Don’t forget to nag clients who are slow in producing documents or complying with court orders. The more you nag, the better. When you remind clients to do their part of the work, be polite but firm.
5. Do not respond to online reviews written by unhappy clients. To get a nasty review on Google is a right of passage, not a mark on your career. Do not give any substantive response. Numerous lawyers have been disciplined for responding to an online review and inadvertently disclosing a confidence or prejudicing the client.
6. Do not attack the character of opposing attorneys – remember that they are doing their job and representing a client. You may need their goodwill at some point.
7. If you get into trouble, don’t hesitate to call us. We can help you. We have walked in your shoes and have confronted many difficult situations in our careers. We will do our best to help you. We are dedicated and capable ethics attorneys.

We are dedicated to high ethical standards in legal practice The Clinton Law Firm has been a fixture of the Chicago legal community for two decades. We take our ethical obligations very seriously and hold ourselves to the highest standards of excellence in legal practice. We earnestly believe that our colleagues should do the same and advocate for individuals and businesses harmed by the ethical transgressions of other attorneys. To schedule a consultation and discuss your case with a knowledgeable Chicago business law attorney, call us at 312.357.1515 or contact us online today.